We love hearing from you, our Luma customers. Please contact us about anything at all. Your latest passion, unique health experience or request for a specific product. We’ll do everything we can to make your Luma experience unforgettable every time. Reach us however you like
Call the Luma Helpline for concerns, product questions, or anything else. We’re here for you 24 hours a day - 365 days a year.
Are you an independent clothing designer? Feature your products on the Luma website! Please direct all inquiries via email to: [email protected]
Please direct all media inquiries via email to: [email protected]
Our Customer Care Team is available Monday-Sunday 9am-5pm to answer any order and service-related enquiries. They also love to hear your feedback.
Manage your order using our 'Self-Service'
Live Chat with our team or send us a message by email, or you can create a internal ticket click here
Due to the impact of Covid-19, our dedicated team is currently working through email queries, responding within 2working days.
To contact our Customer Care Team, please complete our simple webform below. Here you can view your previous order numbers and tell us which order you are referring to. Alternatively, you can send an email to [email protected]