We love hearing from you, our Luma customers. Please contact us about anything at all. Your latest passion, unique health experience or request for a specific product. We’ll do everything we can to make your Luma experience unforgettable every time. Reach us however you like

Contact Us Info
Phone
1-800-403-8838AAAAAAA

Call the Luma Helpline for concerns, product questions, or anything else. We’re here for you 24 hours a day - 365 days a year.

Apparel Design Inquiries

Are you an independent clothing designer? Feature your products on the Luma website! Please direct all inquiries via email to: [email protected]

Press Inquiries

Please direct all media inquiries via email to: [email protected]

Contact details

Contact us

Our Customer Care Team is available Monday-Sunday 9am-5pm to answer any order and service-related enquiries. They also love to hear your feedback.

Manage your order using our 'Self-Service'

You can check, cancel, change the address and manage your orders 24-hours a day, 7-days a week by accessing your account.

For information on how to return a product please click here.

Online Support

Live Chat with our team or send us a message by email, or you can create a internal ticket click here

Email
Live Chat
WhatsApp:+31684714856

+31103220006

Email/Webform

Due to the impact of Covid-19, our dedicated team is currently working through email queries, responding within 2working days. 

To contact our Customer Care Team, please complete our simple webform below. Here you can view your previous order numbers and tell us which order you are referring to. Alternatively, you can send an email to [email protected]

Address

Venkelbaan 39
2908 KE
Capelle aan den IJssel
Netherlands
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